Train Station Toilets - Interesting Interaction
Posted: 20 Nov 2023, 21:25
So to give some context, the main toilets at Edinburgh Waverley train station were closed a couple of years ago for refurbishment, and temporary toilets in a Portacabin type structure were put in place. There were only a small number of temporary toilets, and due to Covid-19 and social distancing, staff were only letting a certain number of people in at a time, leading to big queues. There was a thread elsewhere here about it at the time.
Anyway, today I was interviewing someone at work, and one of the questions is about dealing with difficult situations and/or confrontational people. And the guy we were interviewing used to work in customer services at the station. And he used his experience during Covid supervising the toilet queue as one of his examples of dealing with difficult situations and that he dealt with angry and frustrated people.
He said something along the lines of: "You would be there, and some guy would come up, but there would be another five guys already waiting. But sometimes they really needed to go, you could see they really needed to go. And you had to assess the situation, be honest with people. Sometimes you had to go against procedure and just let people go first if they really needed to."
Obviously I was dying to ask more questions, but absolutely could not.....however my imagination is running wild about what the guy might have seen, what he might have witnessed, what decisions he had to make, really fascinating stuff!!
Anyway, today I was interviewing someone at work, and one of the questions is about dealing with difficult situations and/or confrontational people. And the guy we were interviewing used to work in customer services at the station. And he used his experience during Covid supervising the toilet queue as one of his examples of dealing with difficult situations and that he dealt with angry and frustrated people.
He said something along the lines of: "You would be there, and some guy would come up, but there would be another five guys already waiting. But sometimes they really needed to go, you could see they really needed to go. And you had to assess the situation, be honest with people. Sometimes you had to go against procedure and just let people go first if they really needed to."
Obviously I was dying to ask more questions, but absolutely could not.....however my imagination is running wild about what the guy might have seen, what he might have witnessed, what decisions he had to make, really fascinating stuff!!